The mouse is connected via a Dell usb bluetooth receiver (m/n C-UV35, p/n NH366). The mouse does connect to the system. The mouse is shows up as a HID-compliant mouse in Device Manager. I downloaded and installed Intellipoint 8.0 (IPx64_1033_8.0.225.0). Intellipoint shows "No Microsoft USB Mouse Detected." I tried uninstalling the device and Open a Run dialog by pressing Win + R. services.msc and press Enter to launch the Services console. From the list of available services, locate and right click on the Bluetooth Support Service. From the context menu, click on Restart. Now check if you are able to connect your Bluetooth devices to your computer. Make sure the device is fully charged (replace the batteries with brand new batteries if it's not a rechargeable device). Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device. If you are using a USB 3.0 port try plugging the device into a USB 2.0 port. I bought 2 Bluetooth adapters in order to use my Wireless mouse. (Is not a mouse issue, it works perfectly in other pc). 1- The first one I used apparently did not work (but it would be recognized randomly in different USB ports, but then it would still not connect to any device), so i returned the first adapter to the shop. a. Disconnect the device from the computer. b. Turn off the power for the device, if the device has a separate power supply. c. Open Device Manager. To do this, use one of the following methods: d. Click Start, type device in the Start Search box, and then click Device Manager in the Programs list. Download and install a driver yourself. In the search box on the taskbar, type device manager, then select Device Manager from the list of results. In the list of hardware categories, find the device that you want to update, and then double-click the device name. Click the Driver tab, click Update Driver, and then follow the instructions. Instead apparently you are supposed to go to the Store and find an app. . To customize how your Arc Touch Bluetooth Mouse works with your device, download the Arc Touch Bluetooth Mouse Settings app. . So, maybe the "bug" in your case is showing you a link to MMKC and not showing you any mention of a Store app, if there is one. Try the below troubleshooting steps in Safe mode with networking and check if it helps. Step 1: Refer the below article to booth the computer in Safe mode with networking. Refer: Start your PC in safe mode in Windows 10. Step 2: I suggest you to perform Clean boot to avoid any third party software conflict. EbKpxU.

microsoft bluetooth mouse not being detected